Who we work with
Your business has context.
Your support should, too.
An order query, a product issue and a financial-service enquiry need different expertise. We build the workflow around what your customers actually need.
eCommerce & D2C
From first order to next order.
Support that understands the whole order journey: product questions, delivery, returns, subscriptions and the moments that earn a repeat purchase.
02SaaS & digital products
Keep people moving in your product.
A dependable first line for onboarding questions, accounts, billing and product issues, with structured escalation to your technical team.
03Financial services
Careful work. Clear accountability.
Process-led customer support and administrative workflows with agreed access, documented decisions and clear escalation to qualified staff.
04Home & furniture
Own the details behind a considered purchase.
Product questions, delivery coordination, returns and spare parts — support that understands the work behind a furniture order.
05B2B commerce & distribution
Keep orders and business relationships moving.
Order administration, account enquiries and partner follow-up, with clear handovers between customer service, sales and operations.
Working in another sector? Let’s discuss the scope.
A practical first conversation
What would you like
us to take care of?
Tell us where you need help. We’ll discuss the requirements and a suitable next step before you commit.
I need a support team.
Discuss workload, languages and coverage. Explore the team and management scope your business needs.
Build my support teamHelpdesk & workflowsI need Gorgias expertise.
Discuss your current setup, integrations and priorities. Identify the implementation work to scope.
Discuss my Gorgias setup