eCommerce & D2C

From first order to next order.

Support that understands the whole order journey: product questions, delivery, returns, subscriptions and the moments that earn a repeat purchase.

Talk about your operation

Order context, customer intent, margin and a clear next step.

THE CONTEXT CHANGES. THE CARE DOESN’T.

Where we help

The work behind
the experience.

Order changes, delivery questions and missing items
Returns, refunds and policy-based alternatives
Subscription changes and cancellation requests
Product information and pre-purchase questions
Social comments, reviews and complex complaints

We work inside your commerce and helpdesk setup, so the customer’s order, previous conversations and agreed policy can inform the answer. Your team gets useful feedback on why people contact you, not just how many tickets were closed.

Inside your existing operation

Start with the tools
you already trust.

Access, responsibilities and data handling are agreed before the team begins.

Shopify Gorgias Magento Billbee Xentral

Data & responsibility

A practical first conversation

What would you like
us to take care of?

Tell us where you need help. We’ll discuss the requirements and a suitable next step before you commit.

People & daily delivery

I need a support team.

Discuss workload, languages and coverage. Explore the team and management scope your business needs.

Build my support team Helpdesk & workflows

I need Gorgias expertise.

Discuss your current setup, integrations and priorities. Identify the implementation work to scope.

Discuss my Gorgias setup

A conversation, with no obligation to proceed.Help me choose — take the quiz