Average rating given by the customers our teams support
Across client cooperations¹Business Process Outsourcing
Your business.
Our people.
One team.
We build and manage multilingual teams for customer support, sales and back-office operations. We also set up Gorgias and automate workflows — serving businesses across dozens of countries.
Multilingual teams. Global reach.Your tools. Your tone of voice.
Inside your support operation
01 / SUPPORT IN PRACTICEIllustrative workflow
Every channel. One conversation.
Orders, returns, product questions — all in the right place.
Customer message
“Where is my order? I need it for the weekend.”
Email & live chat
Calls & social messages
Order & customer context
Explore the process 1 / 3
Customer support · Sales support · Back-office operationsSee why teams choose Amevalue
Experience supporting ambitious businesses
- PROTEIN.COM
Independent reviews. Practical business value.
Multilingual delivery across dozens of countries.Refund requests converted into retained sales
Across client cooperations¹Annual support-service cost savings
Across client cooperations¹¹ Figures are aggregated from Amevalue’s cooperation with its clients across different industries, languages and service models. Outcomes depend on the starting point, service scope and workload; they are not guaranteed for every engagement.
Why work with Amevalue?
A team you can trust.
Less for you to manage.
Hand over a defined part of your operation. Keep a clear view of the people, the quality and the work being done.
People who fit your business.
We recruit, train and manage multilingual teams around your markets, brand and processes. Your people keep the business decisions and priorities.
For founders & operations leadersWhat this means for you
- A language mix and schedule shaped around your markets
- Brand training, coaching and clear escalation ownership
- Customer support, sales or back-office work scoped to your needs
Tools turned into working processes.
Customer-facing delivery and the systems behind it belong together. Gorgias implementation, practical automation and daily operations can sit with one partner.
For heads of CX & eCommerceWhat this means for you
- Useful queues, fields, response guidance and handovers
- Agent workflows connected to order and customer context
- Testing, documentation and training before a rollout
Visibility into the work you buy.
Know the capacity, responsibilities and service standards in your proposal. Review quality, recurring issues and the next actions that matter.
For operations & finance teamsWhat this means for you
- A defined scope, commercial terms and decision boundaries
- Service reporting and quality reviews at an agreed cadence
- Improvement priorities with owners and next steps
Your policies. Your tone of voice. Clear ownership.
See how the partnership worksWhat we do
Business process outsourcing.
People, systems & ownership.
Customer support, sales, order administration and the systems behind them. Choose the part of your operation you want us to own.
01 /
People & coverageDedicated customer support
Experienced people who learn your products, speak in your voice, and own the conversation from first message to resolution.
Explore this service
02 /
Calls & customer decisionsVoice & sales support
Inbound and outbound calls, product guidance and order follow-up from people trained on your offer and boundaries.
Explore this service
03 /
Setup, migration & optimisationGorgias implementation
Connect your channels, organise routing and configure practical workflows. Launch with a tested workspace and a team that knows how to use it.
Explore this service
04 /
Processes & performanceBack-office & CX operations
Order and account administration, operational reporting and better workflows. Give the work behind customer conversations a clear owner.
Explore this service
05 /
AI with accountabilityAI & workflow automation
Put automation to work on well-defined tasks, with reliable handovers when customers need a person.
Explore this service
06 /
Customers & commercial senseRetention & service quality
Handle difficult moments with judgment, fair options and a quality standard that goes beyond closing tickets.
Explore this service
Gorgias implementation by Amevalue
Your Gorgias helpdesk.
Set up to work harder.
New setup, migration or a workspace that needs a reset. We connect your tools, organise the work and train the people using it.
Explore the implementation service01 / Audit
Start with a clear implementation plan.
We review your inbox, channels, stores and recurring customer issues. Then agree what to connect, migrate and improve.
What changes at this stageRequirements become a clear blueprint.
You get: a setup blueprint, migration scope and launch checklist.
Discuss my Gorgias setupYOUR STARTING POINT
Customer channelsEmail · chat · voice
Commerce contextOrders · returns · stores
Ownership & qualityQueues · policies · escalations
IMPLEMENTATION PREVIEW · SAMPLE DATA01 / 05
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Industries we support
Different industries.
The same care.
01
eCommerce & D2C
From first order to next order.
Support that understands the whole order journey: product questions, delivery, returns, subscriptions and the moments that earn a repeat purchase.
02SaaS & digital products
Keep people moving in your product.
A dependable first line for onboarding questions, accounts, billing and product issues, with structured escalation to your technical team.
03Financial services
Careful work. Clear accountability.
Process-led customer support and administrative workflows with agreed access, documented decisions and clear escalation to qualified staff.
04Home & furniture
Own the details behind a considered purchase.
Product questions, delivery coordination, returns and spare parts — support that understands the work behind a furniture order.
05B2B commerce & distribution
Keep orders and business relationships moving.
Order administration, account enquiries and partner follow-up, with clear handovers between customer service, sales and operations.
Fits into your world
Your tools.
Our working knowledge.
A support partner should fit your operation. Choose a platform to explore how we can work inside it.
GorgiasAVAmevalueNext step
Order and conversation contextA clear owner and next action
Helpdesk & automation
A workspace designed around the work.
Connect the agreed channels and commerce context, then give agents clear queues, useful macros and tested escalation paths.
- Workspace setup & migration scope
- Routing, ticket fields & response macros
- Suitable AI guidance & human handovers
The scope depends on your platform, permissions and integrations. Platform experience does not imply a vendor partnership.
From first conversation to day-to-day ownership
A clear path.
A shared standard.
Understand / Working together
Start with the operation you actually have.
We review your channels, workload, customer friction and current team. Together, we identify the part of support you want us to own.
Discuss your starting pointAmevalue takes care of
Review requirements and map a practical scope.
Your team contributes
Share priorities, typical volumes and representative scenarios.
What you get
A recommended service model and proposed next step.
Start where you need us
The right support.
The right arrangement.
Fix the operation, add a dedicated team, or bring both together. Each proposal makes the scope and responsibilities clear.
Your team. A better system.
01CX Foundations
For a new Gorgias setup, helpdesk migration or an existing operation that needs structure.
Fixed project quoteScoped around your business
Scope my setup- Helpdesk audit & implementation blueprint
- Agreed integrations & migration scope
- Ticket fields, views & routing rules
- Agent macros & escalation playbook
- Workflow testing & team training
- Documentation & handover session
Your brand. Our support team.A dedicated team
02Dedicated Support
For businesses ready to hand over customer conversations to a dedicated, managed team.
Custom monthly planScoped around your business
Build my support team- Agent recruitment & brand onboarding
- Email, chat, social & voice as scoped
- Multilingual staffing for your markets
- Order, return & complaint handling
- Team leadership, QA reviews & coaching
- Service reporting & escalation ownership
Your complete support operation.
03Managed CX
For businesses that want one partner to run the team and improve the systems behind it.
Custom monthly planScoped around your business
Design my CX operation- Everything in Dedicated Support
- Helpdesk ownership & workflow upkeep
- Contact taxonomy & reporting improvements
- Rules & suitable AI workflow optimisation
- Recurring-issue analysis & action plans
- Capacity planning & operational reviews
Coverage, languages and workload shape your quote.
Compare packages & plan your teamFrom inside the operation
Less theory.
More useful thinking.
Beyond the rate.
Strategy
What customer support really costs.
A practical way to compare an internal team with an external partner, without overlooking the work around the inbox.
Every reply matters.
Customer experience
The refund conversation is a trust moment.
How to offer a useful next step while respecting the customer’s decision and keeping goodwill commercially sensible.
Less noise. More signal.
CX operations
A helpdesk taxonomy your team will actually use.
Fewer ambiguous tags, clearer contact reasons and reports that tell you what customers need.
Before we talk
Good questions.
Clear answers.
Still weighing up your options?
We’re happy to talk them through.
A practical first conversation
What would you like
us to take care of?
Tell us where you need help. We’ll discuss the requirements and a suitable next step before you commit.
People & daily delivery
I need a support team.
Discuss workload, languages and coverage. Explore the team and management scope your business needs.
Build my support teamHelpdesk & workflowsI need Gorgias expertise.
Discuss your current setup, integrations and priorities. Identify the implementation work to scope.
Discuss my Gorgias setupA conversation, with no obligation to proceed.Help me choose — take the quiz