Choose a bounded task
Start with clear, repeated contact reasons where the required information and the success criteria are available.
AI with accountability
Practical AI. Clear human responsibility.
A useful support automation has a defined job, trustworthy information and a safe way to stop. We focus on workflows your team can understand, supervise and improve.
See a Gorgias setup take shape.Explore the process, then run a sample conversation.Does this sound familiar?
01
AI answers confidently with the wrong policy.
02
Customers get trapped in an automated conversation.
03
Nobody can tell whether automation actually resolves the issue.
What we can take on
Clear work.
Clear ownership.
- Automation opportunity and risk assessment
- Knowledge-base preparation and content cleanup
- Routing, tagging and workflow automation
- AI guidance and response boundaries
- Human handover rules for sensitive or uncertain cases
- A review process for failures and changing policies
The exact deliverables, permissions and coverage are agreed in your proposal.
How we approach the work
Built for your
day-to-day reality.
Define the boundaries
Set the sources, allowed actions and handover conditions. Complaints, disputed payments and requests for a person need explicit treatment.
Evaluate before expanding
Review output quality and unresolved cases, then expand only when the workflow works reliably in practice.
Connected services
A practical first conversation
What would you like
us to take care of?
Tell us where you need help. We’ll discuss the requirements and a suitable next step before you commit.
People & daily delivery
I need a support team.
Discuss workload, languages and coverage. Explore the team and management scope your business needs.
Build my support teamHelpdesk & workflowsI need Gorgias expertise.
Discuss your current setup, integrations and priorities. Identify the implementation work to scope.
Discuss my Gorgias setupA conversation, with no obligation to proceed.Help me choose — take the quiz