Map the real work
Review a representative sample of tickets and identify why customers make contact, where work repeats and where responsibility becomes unclear.
Processes & performance
Bring order to the work behind the inbox.
Bring customer-facing and back-office work into one clear process. We help manage order and account administration, operational handovers and reporting, alongside the helpdesk workflows your team relies on.
See a Gorgias setup take shape.Explore the process, then run a sample conversation.Does this sound familiar?
01
Nobody trusts the contact-reason report.
02
Useful customer context gets lost between teams.
03
Every agent has a different way of handling the same issue.
What we can take on
Clear work.
Clear ownership.
- Order processing and approved account administration
- Helpdesk structure and workflow review
- Contact reasons, fields and tagging architecture
- Routing and escalation rules
- Macros, tone-of-voice guidance and internal playbooks
- Quality scorecards and reporting definitions
- A practical handover for the people running the system
The exact deliverables, permissions and coverage are agreed in your proposal.
How we approach the work
Built for your
day-to-day reality.
Simplify the system
Define a manageable taxonomy, remove contradictory logic and document when an agent should use each field, macro and escalation.
Make it usable
Test the workflows against real scenarios, train your team and agree who owns future changes.
Connected services
A practical first conversation
What would you like
us to take care of?
Tell us where you need help. We’ll discuss the requirements and a suitable next step before you commit.
People & daily delivery
I need a support team.
Discuss workload, languages and coverage. Explore the team and management scope your business needs.
Build my support teamHelpdesk & workflowsI need Gorgias expertise.
Discuss your current setup, integrations and priorities. Identify the implementation work to scope.
Discuss my Gorgias setupA conversation, with no obligation to proceed.Help me choose — take the quiz